People nowadays look for some type of feedback or reviews of a company. No one wants to be taken advantage of if they can avoid it. That's where reviews play their part. If someone had a bad experience, they will rush to try to find where they can post it and express their energy. What about the good reviews? It seems to be very unconvincing of people to post a good review. There is always something more important. “I don't have time” is the lamest of all the issues. But for the person with the small business who don't have big capital it is a big issue. Reviews earn companies money. Reviews bring out the best in a company.
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Now it's time to expose the reality of bad business practices from the good practices. Reviews have good side and bad side. Some people misuse reviews out of anger or just want to down grade a company’s product or service without trying to reach out to correct the problem. A lot of problems can be worked out by just discussing it. Giving a bad review should be last option if the company is not willing to see how the problem can be solved. Hopefully the problem will get solved before it escalates. A bad review can discredit a company’s ability towards customer satisfaction. When you honor a customer and they see that you genuinely want to please them, it makes them want to return again for the service, that's how loyal customers are formed.
On the other hand, the customer should do their utmost to give good feedback so other customers will know how amazing the product or service is of the company. No one wants a bad review if anyone can avoid it. So the company should treat the customer’s right and the customer should treat the company right. This is how businesses grow and customers become loyal. So the theme of this information is to persuade others to leave a review whether good or bad but try to work it out before posting a bad review.
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It is very important to try to keep your review ratings above three stars because rating of three stars or below makes the customer wonder what type of service or product are being offered. So they look into the comments and read what customers are saying, typically not starting with the good of course the bad. Maybe now you have changed your business practices but your stars won’t change unless you start to pile all five stars from now on. If they see your stars are low after reading, they will look for a company that have more positive stars like four or five. It's difficult to hold five stars unless you have a great product and excellent customer service. The thumb rule is to carry a good product and give excellent customer service. Thank you all!
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